Providing the best possible service during your visit is our highest priority. Time allotted for your appointment is reserved especially for you! We respect your time and ask the same of you.
We love each and every one of our clients and want you to have the BEST experience possible when you’re visiting our studio. To ensure the health, safety & comfort of every guest, we are providing our Safety Policies
RESCHEDULING & CANCELLATION POLICY
Clients are expected to provide a full 24 hours notice when rescheduling their appointment to avoid a cancellation fee of 50% of the scheduled service.
No Show Policy
Clients who fail to show up for their appointment will be responsible for the full cost of treatment.
Late Arrival Policy
Arriving more than 15 minutes late is considered a “No Show.” We may not have time to perform your treatment and you will be responsible for the full cost of the treatment. Please call or text if you are running late.
Appointment Confirmations & Reminders
You will receive an email and/or text confirmation at the time of booking and an email and/or text reminder 24 hours before your appointment.
We understand that things come up that prevent you from making it to your appointment and schedule adjustments are necessary. When you cancel on short notice, it prevents another client who needs treatment from coming in during that time spot. If you must cancel, be sure to give 24 hours notice or you will be charged the cancellation fee of 50% of the service.
Exceptions are made in certain cases such as emergencies and illness. If you are sick, please stay home.
NO CELL PHONES – Please refrain from using your phones during services. This minimizes potential hazards and distractions when we are performing crucial eye services involving adhesives and tweezers. These services require us to maintain focus and precision. If your phone needs charging while you are receiving services, we do offer a quiet charging station – just ask.
NO TALKING – During eyelash appointments, it is very important you DO NOT TALK once the pads are in place and the technician has begun your service. Talking can cut down on the amount of lashes being applied as your face moves more than you think. It also allows you time to relax and enjoy your services.
CHILD SAFETY POLICY
For the safety and comfort of your children, yourself, and our guests, we appreciate your support and understanding of our policies regarding having your children in the studio.
-Due to Insurance legalities, we cannot have children on the premises unless they are scheduled for a service. Therefore, if your child is not receiving services, we respectfully ask that you make all necessary child care arrangements prior to your visit.
-Luxe Lash & Beauty does not, under any circumstance, assume responsibility for the well-being of your child during your visit. The guardian assumes all liability for any damages to the salon during your visit.
Product Return Policy
Unopened products may be returned for a full refund within 14 days of purchase.
NO REFUNDS on Gift Certificates or PrePaid Services.
Gift Certificates have NO CASH VALUE.
NO REFUNDS or DISCOUNTS will be issued after ANY treatment.